Comments on: Looking for Headset Help

By: Patrick

Patrick — Thu, 11 May 2006 20:37:01 +0000

Plantronics sucks. Plain and simple. I’ve been through 4 headsets over the years. Planned obsolesence. You’re lucky to get a year out of their crap.

Phones, headsets, it’s all the same. And they seem to have a monopoly on the market.

By: Mary

Mary — Mon, 08 May 2006 21:01:28 +0000

Hey Eric,

I just happened to come across your site. I notice most people are suggesting Plantronics. I myself have been in a Call Center environment for over 10 yrs now. I would suggest a GN Netcom 2100 ST headset and a GN Netcom 8000 amp.

I have used both Plantronics and GN Netcom over the years and prefer the GN Netcom headset/amps over Plantronics. The company that I currently work for is a much smaller call center than what I started in, and just about everyone (including myself in the IT dept) from CEO/Managers/Supervisors to the Customer Service Reps all use these headsets.

If you search around on the web you can find both pieces at a very reasonable prices. Nextwarehouse.com is where I bought the last ones, $50 for the headset and $66 for the amp.

Good luck! :) Mary

By: Jim Swayze

Jim Swayze — Mon, 08 May 2006 00:57:22 +0000

Eric - I would recommend the Plantronics CS50 Wireless headset system. Here at Headset Innovations, we can use any headset we want, and we all use the CS50 except for the boss, who uses a Plantronics Voyager 510 Bluetooth headset because he's always switching between his landline and cell phone, and the 510 lets him use both with just the one headset. If range is a factor, I'd go with the CS50 (over 200 foot range). If you have a Bluetooth cell phone and range isn't that big a deal, I'd go with the 510 (standard Bluetooth 33 foot range). In either case, be sure to also get the Plantronics HL10 Handset Lifter. With the HL10 you can answer and end calls while away from your phone with the touch of a button. If all you need is a corded headset, all the Plantronics H-Series headsets are good, but I especially like the newer H351N monaural noise-canceling headset. You might even be able to use the P351N Polaris version and avoid having to have an amplifier depending on the phone you're using. Of them all, though, the CS50 is far and away the best in my opinion. On a professional note, I'd like to thank you for your CSS work. I am currently involved in an ongoing re-design of our Web site, and your books and articles were of great help in understanding and implementing CSS. - Jim Jim Swayze Headset Innovations www.headsetinnovations.com Here are some links to the headsets I mentioned above: Plantronics CS50 Plantronics Voyager 510 Plantronics H-Series Headsets

By: Dave S

Dave S — Sun, 23 Apr 2006 22:15:18 +0000

I recently worked in a team responsible for equipping the call centres of one of the UK’s largest telecommunications companies and we recently completed a move from Plantronics headsets to Sennheiser models.

I’m afraid I don’t have model references for you, but I’d certainly recommend looking at Sennheiser’s range.

By: Frederik Raabye

Frederik Raabye — Thu, 20 Apr 2006 18:05:05 +0000

Perhaps you should have a look at some of the products of Danish GN Netcom (The producers of the Jabra BT headsets): http://www.gnnetcom.com/US/EN/LeftMenu/Solutions+for/Office+Professionals

I haven’t tried their recent models but they are known to provide great and reliable products.

Some of their new wireless/BT units looks interesting!?

By: Casey

Casey — Thu, 20 Apr 2006 14:01:39 +0000

Well, I don’t know what they have in the way of headsets, however I do have a pair of Sennheiser open-air headphones that are very comfortable and have great sound quality. You may want to see what they have.

By: Priit Pirita

Priit Pirita — Thu, 20 Apr 2006 12:16:18 +0000

http://www.bang-olufsen.com/web2/systems/product.asp?page=ts&section=systems&sub=tp&ProdID=549

By: Peter Murray

Peter Murray — Thu, 20 Apr 2006 11:16:12 +0000

The best combination I’ve found of both phone and headset is a relatively inexpensive standard cordless phone with a 2.5mm plug and whatever “cell phone” headset feels comfortable. The cordless handset works great as an amplifier; I’m not sure why Plantronics and company charge an-arm-and-a-leg for amplifiers that have less functionality than your average cordless phone.

By: Duderonomy

Duderonomy — Thu, 20 Apr 2006 02:09:45 +0000

I have been pleased with the Plaintronics CT12. It is very small. Almost too small. Functional. Not too uncomfortable for long conference calls. Mute button. Probably has loads of features I’m not using.

By: tab

tab — Thu, 20 Apr 2006 01:08:48 +0000

Folks in our office who are on the phone all day every day swear by Plantronics over-the-head headset phones. They're currently using the Plantronics CT12 model. It looks like you can get the headset alone, but without the in-use light.

By: Kris Hull

Kris Hull — Wed, 19 Apr 2006 23:51:16 +0000

The plantronics headset made for xbox live (with the halo logo on it) is awesome. seriously. The best headset I have ever used.

By: quis

quis — Wed, 19 Apr 2006 22:55:22 +0000

Actually, standing up whilst on the phone makes you sound more enthused and assertive. On the other hand, wandering around finding distractions might counter this…

By: Randy Walker

Randy Walker — Wed, 19 Apr 2006 22:12:36 +0000

Er... mobile or landline phone? [ Sorry: landline. I'll edit the post to make that a bit more clear. -E. ]

By: John

John — Wed, 19 Apr 2006 21:54:41 +0000

You might want to look at http://headsetinnovations.com. When I was looking for a headset for a POTS phone, they were all I could find. I’ve been happy with the one I got (which was basically the cheapest thing I could find there).